Medical scheme administration is a complex environment involving high volumes of transaction data. The ability to provide a robust, reliable technology solution, which operates accurately and efficiently is core to our offering.

Our solid administration service is underpinned by a proprietary IT system, which was developed in-house. Universal has the ability to develop new applications rapidly without reliance on third parties by virtue of the fact that we have a technology-enabled team in-house.

The system is scalable with excellent integration capabilities and compliant internal controls, which are audited annually by an independent audit firm.

The core functionality of the system has been tried and tested on the full spectrum of products ranging from “traditional” medical scheme products to “new generation” plans with medical savings and excess accounts for a number of years. The system also manages full capitation plans, partial capitation plans, hospital-only plans, and composite plans.